Unified communications as an integrated service is simply a new class of service offered to businesses on the internet. Similar to SaaS (Software as a Service) platform, with UCaaS, different business can be made available by the cloud from anywhere to companies via a common web portal. This is considered to be a form of cloud computing which also enables the creation of various virtual servers, allowing businesses to leverage infrastructure, and so on. This is an extremely cost effective and efficient model of delivering business solutions to small and medium size businesses across the world. The main advantages of unified communications are:

o Universal Connectivity. As the communication process is unified, it is facilitated by universal connectivity i.e. through the internet or WAN. This is very helpful in simplifying the technical challenges associated with developing new products and services, as well as facilitating better collaboration and communication between different departments. Get more info about Ucaas in Torrance.

o Metering of Revenue. Another important advantage of unified communications is that the revenue stream is also distributed across different departments. The system will track customer behavior and sales trends and then apply this data to the specific business requirements of each department. Thus, businesses are able to measure how their interactions with their customers have been successful, and where improvements can be done to increase the satisfaction levels. With this type of measurement, businesses are able to optimize their investment in time and money and thus have more productive and successful end-users.