Telecom Management software is a productivity tool that helps a company to keep check on telecom expenses and reduces the wastage of funds. It helps streamline the usage of resources and also maintains transparency of operation for the supervisors. Interested readers can find more information about them at Advanced Telecom Systems.
There are several types of Telecommunications Management Software and they serve a variety of uses. The most important use of this type of software is in Telecom Expense Management. The functions of the software used in Telecom Expense Management vary across an extensive range. For example Telecom Invoice Processing software helps a firm to get the detailed analysis of the invoice sent by the telecom company. This software can vary from one that analyzes printed hard–copy invoices to one which analyzes soft–copy invoices from the telecommunications company. Another example is Telecom Auditing Software which helps create an audit of the different items or different departments to double check the information on the invoice. Telecom Auditing Software may also be used to compare the forecasted expenditure on two different telecom providers if they were the ones chosen to provide the telecom services. This helps a company to make choices between two different telecommunications providers.
Another type of Telecom Management Software is one that analyzes the individual calls made by employees to see if they are not using the phones excessively for personal reasons. The software reads all the numbers dialed and checks if they belong to a company client or related service. If there are an excessive number of calls by an employee to a number that is not recognized by the system, the software reports it to the manager who in turn checks it out. This is also a very effective method of Telecom Expense Management as it limits the abuse of company phones by employees. Telecom Management Software is also very important in quality assurance. Several companies record the calls that Customer Service Representatives receive using Telecom Management Software to check if the employees are working correctly and not providing incorrect information to the customers.
The software used for management of telecom bills is called telecommunications billing software. It provides a company with all the details of pending and completed payments and the software helps maintain a record for all previous transactions and billing info which can be used later on for a wide variety of reasons. For example if a company is charged a large amount of money for a particular service which had a fixed charge previously the management of the company can take out records of the bills using the software and can then hand it over to the telecommunications company for clarification. Without this software, telecom bills would have to be stored manually which would mean that there is a risk of the loss of or damage to several important papers which could invoke several problems to the company in the future.